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Remote Support

Melbourne IT Remote Support
Initiate ARKNET Remote Assistance?

1 Click the DOWNLOAD the above banner to download the required software.
2 Click “Open” when a warning message pops up.
3 If any other warning messages appear, you need to ALLOW for the software to start.
4 A small window will appear with our logo at the top and after about 10 seconds it will generate an ID.
5 Call 03 9095 3903 to get in contact with one of our technicians.
PAYPAL or CREDIT CARD payments are accepted for this service.

ARKNET Remote Assistance

The solution to your problem could be a phone call away.

ARKNET offers remote PC assistance when on-site presence is not required. This is a convenient service that can significantly decrease the turn-around time required to solve some computer problems.

We use a professional Remote Access software package to remotely access your computer. This application implements high-security standards to ensure the connection is secure and you control access to your computer at all times. The same software is used by some of the world’s largest organizations.

The process requires that you initiate a request by downloading and running a small application that gives us permission to connect to your computer. It is not possible to connect to your computer without your express permission, or without your knowledge. You will always know when someone is accessing your computer.

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